FlyArystan

Traveler reviews for Air Algerie present a mixed, often polarized, picture of experiences.

What Travelers Love:

• Food Quality: Many travelers appreciate the quality and quantity of food served onboard, even on shorter flights.
• Cabin Comfort on Newer Aircraft: Some passengers note comfortable seats and pleasant cabins, particularly on newer Airbus A330s and Boeing 737-800s.
• Competitive Pricing & Baggage Allowance: For some routes, Air Algerie is considered a more affordable option compared to other airlines, often offering a generous baggage allowance.

Common Complaints:

• Frequent Delays and Schedule Changes: Delays are a very common complaint, with some travelers reporting significant wait times and last-minute flight postponements without adequate compensation or communication.
• Poor Ground Services and Airport Facilities: Experiences at Algiers Houari Boumediene Airport are often criticized, particularly regarding uncomfortable transit lounges, slow check-in processes, and a lack of facilities during long layovers.
• Inconsistent Customer Service: Many reviews highlight issues with staff service, describing ground and cabin crew as unhelpful, rude, or lacking in customer-oriented professionalism.
• Aircraft Cleanliness and Condition: While newer aircraft are praised, some older planes, particularly the Boeing 737-600s, are described as dirty, old, or poorly maintained.
• Lost Luggage and Baggage Handling Issues: Several travelers report problems with lost luggage and inefficient baggage claim processes, especially upon arrival in Algeria.

Overall sentiment suggests that while Air Algerie can offer a decent onboard experience on its newer aircraft with good catering, these positives are frequently overshadowed by significant operational inconsistencies, particularly concerning punctuality, ground services, and the overall customer service experience. The airline holds a 3-Star Airline rating from Skytrax, which notes staff service as a primary weakness.