All Nippon

Recent traveler reviews for All Nippon Airways are generally positive, especially concerning its premium services and staff attentiveness, though some recurring complaints exist.

What Travelers Love:

• Excellent Service and Staff: Passengers frequently praise the politeness, friendliness, and helpfulness of the cabin and ground crew, highlighting the exceptional service, particularly on international routes and in premium classes.
• Comfortable Premium Cabins: Premium Economy and First Class are highly regarded for comfort, with First Class offering spacious, private, lie-flat suites that contribute to a luxurious travel experience.
• High-Quality Dining: Onboard meals, especially in First and Business Class, receive strong positive feedback for their gourmet quality, featuring seasonal ingredients and local Japanese specialties.
• Punctuality: ANA has been recognized for its strong on-time performance, particularly in the Asia Pacific region.

Common Complaints:

• Slow In-flight Entertainment and Wi-Fi: Some travelers report issues with the entertainment system being slow and the Wi-Fi being unreliable or sluggish.
• Domestic Flight Limitations: Passengers occasionally note a lack of complimentary beverages or in-flight entertainment on domestic routes.
• Customer Service and Booking Difficulties: Recurring complaints revolve around frustrations with the online booking process, difficulties in making flight changes, challenges in obtaining refunds, and unresponsive customer service.
• Seat Selection Fees: Some economy class passengers have expressed dissatisfaction over additional fees for selecting aisle or window seats on international flights.

Overall, ANA garners appreciation for its distinguished in-flight service and comfortable premium products, upholding its reputation as a 5-star airline. However, the airline faces criticism for inconsistencies in its digital experience and customer support, along with certain domestic flight amenities.