Air Macau

Traveler reviews for Air Macau present a mixed but often critical picture, with a blend of appreciated basic services and significant frustrations.

What Travelers Love:

• Helpful and friendly staff: Many passengers commend the politeness, cheerfulness, and attentiveness of the cabin crew, and some have highlighted helpfulness from the reservations team in resolving issues.
• Complimentary meals: Hot meals and beverages are provided on most flights, with some positive feedback on the quality and variety of offerings, particularly in Business Class.
• Reliable for basic transportation: For travelers seeking straightforward regional transportation without many frills, some found the airline to be functional and offer reasonable fares.
• Clean cabins: Reports generally indicate that Air Macau's aircraft cabins are kept clean.

Common Complaints:

• Frequent delays and cancellations: This is a predominant complaint, with numerous travelers reporting significant flight delays, often exceeding two hours, and unexpected cancellations, sometimes with minimal explanation. The airline's on-time performance is frequently described as "terrible" and "unreliable".
• Outdated website and booking issues: The official website is often criticized for its outdated interface, technical glitches, and difficulties in booking flights, especially from international locations. This often forces users to resort to third-party booking platforms. Online check-in is available but still requires passengers to collect boarding passes at the airport.
• Lack of in-flight entertainment and Wi-Fi: Many reviews note the absence or limited availability of in-flight entertainment systems and power outlets, although Wi-Fi is being gradually introduced and is currently in trial phases on some aircraft.
• Inconsistent service and ground staff issues: While some praise the cabin crew, there are reports of inconsistent service quality and negative experiences with ground staff, including slow check-in processes, unprofessional behavior, and a lack of empathy or compensation during delays.
• Cramped seating/older aircraft: Passengers have noted that some aircraft in the fleet are older, leading to mixed reviews regarding seat comfort and occasional complaints about limited legroom.

Overall, the sentiment surrounding Air Macau suggests that while it provides a fundamental service, particularly for regional routes, it often falls short in terms of operational reliability and modern passenger conveniences. Many travelers feel the airline's performance can be comparable to or worse than budget carriers, despite often charging full-service fares, largely due to its persistent issues with punctuality and a dated online experience.