Air India

ICAO: AIC Active as of Dec 11, 2025

259

Active Routes

4463

Flight Observations

79

Unique Destinations

79

Origin Airports

1916

Avg Route Distance (mi)

9051

Longest Route (mi)

4

Domestic Routes

96

International Routes
About Air India

## Air India (ICAO: AIC): A Comprehensive Overview

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Air India, the flag carrier of India, boasts a rich history dating back to its founding as Tata Airlines in 1932 by the visionary J. R. D. Tata. After India's independence, the airline was nationalized in 1953, becoming known as Air India. In a significant development, the Tata Group re-acquired Air India in January 2022, marking a return to its original ownership and embarking on a five-year transformation plan called Vihaan.AI. The airline's main operational base is at Indira Gandhi International Airport (DEL) in Delhi, with secondary hubs at Kempegowda International Airport (BLR) in Bengaluru and Chhatrapati Shivaji Maharaj International Airport (BOM) in Mumbai. Its headquarters are located in Gurugram, Haryana.

As of October/November 2025, Air India operates a fleet of approximately 189 to 198 aircraft, comprising both narrow-body and wide-body models. The fleet includes various Airbus aircraft such as the A319, A320, A320neo, A321, A321neo, and A350, alongside Boeing aircraft like the 777 and 787 Dreamliner. The airline has placed significant orders for 470 to 570 new aircraft from Airbus and Boeing, with deliveries commencing in late 2023, as part of its ambitious fleet modernization program. Air India's route network is extensive, serving 87 domestic and international destinations across 37 countries on five continents as of November 2025, including 42 domestic and 45 international routes. It maintains an expansive global presence with connections across the USA, Canada, UK, Europe, Far-East, South-East Asia, Australia, and the Gulf.

Air India is a proud member of Star Alliance, having officially joined on July 11, 2014. This membership grants its passengers access to a vast global network of over 1,300 destinations in more than 195 countries, offering seamless travel experiences, frequent flyer benefits, and access to numerous airport lounges worldwide. The airline offers four distinct cabin classes across its various fleet types: First Class, Business Class, Premium Economy Class, and Economy Class. First Class and Premium Economy are currently available on select aircraft, with a US$400 million refit program underway to upgrade the cabins of 67 legacy aircraft, aiming to enhance the overall passenger experience with modern configurations and amenities.

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What Travelers Say

Recent traveler reviews for Air India present a mixed bag of experiences, reflecting the airline's ongoing transformation under the Tata Group.

What Travelers Love:

  • Good Food: Many travelers appreciate the complimentary meals offered on Air India flights, particularly the selection of continental and Indian cuisine on international routes.
  • Ample Legroom (on older planes): Some passengers have noted that older aircraft in Air India's fleet provided generous legroom in Economy class.
  • Positive Transformation Outlook: Several reviews express a hopeful sentiment regarding the improvements expected and observed since the Tata Group re-acquired the airline, with some experiencing better service and on-time performance.

Common Complaints:

  • Baggage Mishandling: A recurring issue involves baggage delays, loss, and the airline's perceived lack of responsibility in resolving such incidents, sometimes requiring passengers to pay for delivery.
  • Inconsistent Cabin Crew Service: Travelers frequently report issues with cabin crew attitude, citing a lack of warmth, unhelpful responses to requests, and a general lack of attentiveness.
  • Ageing Fleet and Maintenance Issues: Many passengers lament the condition of older aircraft, highlighting broken seats, non-functional in-flight entertainment systems, and poorly maintained lavatories.
  • Flight Delays and Cancellations: Complaints often mention significant and poorly communicated flight delays or cancellations, with passengers sometimes denied boarding even when a flight is delayed.
  • Poor Communication and Refund Process: Travelers have reported a lack of responsiveness to complaints, unfulfilled promises of refunds for service issues, and denied upgrade opportunities even when offering to pay.

Overall Sentiment Summary:

The overall sentiment from travelers regarding Air India is mixed. While there are positive aspects such as catering and the anticipation of improvements post-privatization, significant concerns persist regarding operational inconsistencies, particularly with baggage handling, customer service, and the condition of older aircraft. The airline's current period appears to be one of transition, with efforts to modernize being recognized, yet still contending with legacy issues.

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Safety Information

Air India's safety record has recently come under scrutiny following a notable incident.

  • Recent Safety Record and Notable Incidents: On June 12, 2025, Air India Flight 171, a Boeing 787 Dreamliner, tragically crashed shortly after takeoff from Ahmedabad, resulting in the deaths of 241 people on board and 19 on the ground. This incident marked the first fatal crash involving a Boeing 787. In the six months leading up to July 2025, Air India reportedly received 13 notices for multiple safety violations and incidents, including an A321 power unit fire, a flight veering off the runway, and an aborted takeoff. The Indian government has since initiated direct meetings with Air India's management, urging better oversight on safety and engineering.
  • Regulatory Certifications: While specific mention of IOSA certification in recent searches is not prominent, Air India's ongoing refurbishment program for its Boeing 787 fleet is subject to approvals from global regulators, including the Federal Aviation Administration (FAA) and the European Union Aviation Safety Agency (EASA). In 2015, Air India received the IATA environmental assessment certificate (IEnvA) for adopting IATA international standards and best practices, being the first Indian airline to do so. AirlineRatings.com indicates that Air India has "Passed" its audits (1/1).
  • Fleet Age and Maintenance Reputation: A significant portion of Air India's operational fleet is aging; as of early 2025, over a third (37%) of its aircraft were more than 10 years old, with 43 planes exceeding 15 years and 27 in the 10-15 year range. The Boeing 787-8 Dreamliner involved in the June 2025 crash was 11.5 years old. The airline faces persistent challenges with seat maintenance, with an average of 250 passenger seats developing faults monthly due to a scarcity of spare parts for older aircraft, some of which are 15 to 20 years old. To address these issues, Air India launched a US$400 million refit program in September 2024 to revamp 67 legacy aircraft, with upgrades for narrow-body aircraft expected by September 2025, followed by wide-body Boeing aircraft.
  • Overall Safety Assessment: Based on available data, AirlineRatings.com currently assigns Air India a safety rating of 3/7. The June 2025 fatal crash contributed to Air India failing the "Fatality Free" category in this assessment. The airline is under increased scrutiny from regulatory bodies, emphasizing the need for robust safety and engineering oversight as it undergoes its modernization efforts.
  • Safety Awards or Recognitions: Air India received the National Environment Health and Safety Award in 2015 for its efforts in reducing carbon emissions and was awarded the IATA environmental assessment certificate (IEnvA) in the same year. More recently, in September 2025, Air India was recognized as the "Most Improved Airline" at the APEX Awards, an acknowledgment of its broader operational enhancements, though not directly a safety award. Other recent awards have focused on design, service, and hospitality.
Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
166 flights
A20N
130 flights
A20N
DEL → BOM
Indira Gandhi International Airport → Chatrapati Shivaji Int'l
708 miles
124 flights
B77W
114 flights
A321
95 flights
A321
TRV → BOM
Thiruvananthapuram International Airport → Chatrapati Shivaji Int'l
782 miles
84 flights
A20N
83 flights
A20N
GOI → BOM
Dabolim Airport → Chatrapati Shivaji Int'l
264 miles
81 flights
A20N
76 flights
A20N
73 flights
A20N
Top Destinations
DEL (VIDP)
Indira Gandhi Int'l
New Delhi
1642 flights
69 routes
BOM (VABB)
Chatrapati Shivaji Int'l
Mumbai
1086 flights
43 routes
BLR (VOBL)
Bengaluru Int'l
Bangalore
176 flights
7 routes
COK (VOCI)
Cochin Int'l (Kochi Int'l)
Kochi / Nedumbassery
111 flights
3 routes
CCU (VECC)
Netaji Subhash Chandra Bose Int'l
Kolkata (Calcutta)
108 flights
4 routes
HYD (VOHS)
Rajiv Gandhi Int'l
Hyderabad
101 flights
5 routes
AMD (VAAH)
Sardar Vallabhbhai Patel Int'l (Ahmedabad)
Ahmedabad
99 flights
5 routes
MAA (VOMM)
Chennai Int'l
Chennai / Madras
84 flights
7 routes
LHR (EGLL)
London Heathrow
London
49 flights
3 routes
IXC (VICG)
Chandigarh (Chandigarh Air Force Base)
Chandigarh
44 flights
3 routes
Top Origin Airports
DEL (VIDP)
Indira Gandhi International Airport
New Delhi
1050 flights
66 routes
BOM (VABB)
Chhatrapati Shivaji International Airport
Mumbai
695 flights
41 routes
ATQ (VIAR)
Sri Guru Ram Dass Jee International Airport
Amritsar
228 flights
4 routes
TRV (VOTV)
Thiruvananthapuram International Airport
Thiruvananthapuram
198 flights
2 routes
AMD (VAAH)
Sardar Vallabh Bhai Patel International Airport
Ahmedabad
181 flights
5 routes
DXB (OMDB)
Dubai International Airport
Dubai
114 flights
5 routes
CCU (VECC)
Netaji Subhash Chandra Bose International Airport
Kolkata
113 flights
4 routes
CJB (VOCB)
Coimbatore International Airport
Coimbatore
112 flights
2 routes
GOI (VOGO)
Dabolim Airport
Vasco da Gama
110 flights
2 routes
IXC (VICG)
Chandigarh International Airport
Chandigarh
88 flights
4 routes
Top Border Crossing Flights
DEL (VIDP)
Indira Gandhi International Airport
New Delhi, IN
1642 flights
69 routes
BOM (VABB)
Chhatrapati Shivaji International Airport
Mumbai, IN
1086 flights
43 routes
BLR (VOBL)
Kempegowda International Airport
Bangalore, IN
176 flights
7 routes
COK (VOCI)
Cochin International Airport
Kochi / Nedumbassery, IN
111 flights
3 routes
CCU (VECC)
Netaji Subhash Chandra Bose International Airport
Kolkata (Calcutta), IN
108 flights
4 routes
HYD (VOHS)
Rajiv Gandhi International Airport
Hyderabad, IN
101 flights
5 routes
AMD (VAAH)
Sardar Vallabh Bhai Patel International Airport
Ahmedabad, IN
99 flights
5 routes
MAA (VOMM)
Chennai International Airport
Chennai / Madras, IN
84 flights
7 routes
Longest Routes
SFO → DEL
San Francisco International Airport → Indira Gandhi Int'l
9051 mi
DEL → YVR
Indira Gandhi International Airport → Vancouver Int'l
8735 mi
BOM → SFO
Chhatrapati Shivaji International Airport → San Francisco Int'l
8451 mi
EWR → BOM
Newark Liberty International Airport → Chatrapati Shivaji Int'l
8083 mi
YYZ → DEL
Toronto Lester B. Pearson International Airport → Indira Gandhi Int'l
8021 mi
Shortest Routes
DEL → DED
Indira Gandhi International Airport → Jolly Grant
130 mi
DED → DEL
Dehradun Jolly Grant Airport → Indira Gandhi Int'l
130 mi
JAI → DEL
Jaipur International Airport → Indira Gandhi Int'l
144 mi
DEL → JAI
Indira Gandhi International Airport → Jaipur (Sanganer)
144 mi
IXC → DEL
Chandigarh International Airport → Indira Gandhi Int'l
147 mi
All Routes
259 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
ATQ → DEL Indira Gandhi Int'l
New Delhi
166 257 mi A20N Dec 9, 2025
BOM → DEL Indira Gandhi Int'l
New Delhi
130 708 mi A20N Dec 11, 2025
DEL → BOM Chatrapati Shivaji Int'l
Mumbai
124 708 mi B77W Dec 8, 2025
TRV → DEL Indira Gandhi Int'l
New Delhi
114 1389 mi A321 Dec 10, 2025
AMD → DEL Indira Gandhi Int'l
New Delhi
95 471 mi A321 Dec 9, 2025
TRV → BOM Chatrapati Shivaji Int'l
Mumbai
84 782 mi A20N Dec 10, 2025
BOM → BLR Bengaluru Int'l
Bangalore
83 518 mi A20N Dec 11, 2025
GOI → BOM Chatrapati Shivaji Int'l
Mumbai
81 264 mi A20N Dec 8, 2025
DEL → BLR Bengaluru Int'l
Bangalore
76 1063 mi A20N Dec 10, 2025
PNQ → DEL Indira Gandhi Int'l
New Delhi
73 719 mi A20N Dec 9, 2025
AMD → BOM Chatrapati Shivaji Int'l
Mumbai
69 276 mi A20N Dec 11, 2025
JAI → BOM Chatrapati Shivaji Int'l
Mumbai
64 567 mi A320 Dec 11, 2025
SXR → DEL Indira Gandhi Int'l
New Delhi
63 399 mi A20N Dec 6, 2025
CCU → DEL Indira Gandhi Int'l
New Delhi
63 817 mi A20N Dec 10, 2025
CJB → BOM Chatrapati Shivaji Int'l
Mumbai
59 623 mi A321 Dec 10, 2025
BOM → COK Cochin Int'l (Kochi Int'l)
Kochi / Nedumbassery
58 662 mi A321 Nov 15, 2025
MRU → BOM Chatrapati Shivaji Int'l
Mumbai
54 2920 mi A321 Dec 9, 2025
IDR → DEL Indira Gandhi Int'l
New Delhi
54 412 mi A20N Dec 9, 2025
CJB → DEL Indira Gandhi Int'l
New Delhi
53 1213 mi A20N Dec 10, 2025
DEL → CCU Netaji Subhash Chandra Bose Int'l
Kolkata (Calcutta)
52 817 mi A320 Nov 27, 2025
DXB → BOM Chatrapati Shivaji Int'l
Mumbai
51 1198 mi B788 Nov 27, 2025
VGA → DEL Indira Gandhi Int'l
New Delhi
51 865 mi A20N Dec 9, 2025
DEL → COK Cochin Int'l (Kochi Int'l)
Kochi / Nedumbassery
50 1274 mi A20N Dec 2, 2025
BBI → DEL Indira Gandhi Int'l
New Delhi
49 795 mi A319 Dec 3, 2025
IXC → DEL Indira Gandhi Int'l
New Delhi
48 147 mi A320 Dec 9, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 06:09
Coverage: Observed routes only