Aeroflot

Recent traveler reviews for Aeroflot present a mixed but generally positive sentiment, with specific areas of commendation and recurring complaints.

What Travelers Love:

• Punctuality: Many travelers appreciate the airline's on-time performance for departures and arrivals.
• Modern Fleet & Comfort: The airline is often praised for its modern aircraft, comfortable seating, and good legroom, especially on its long-haul fleet. The provision of amenities like blankets, pillows, and sometimes amenity kits in Economy on longer flights is also noted.
• In-flight Service: Positive comments highlight professional, friendly, and polite cabin crew, along with good in-flight meals (though this can be inconsistent) and reliable Wi-Fi on some flights.
• Value for Money: Aeroflot is frequently recognized for offering competitive and often cheaper fares for international travel compared to other major airlines.

Common Complaints:

• Customer Service & Ground Staff: A significant number of complaints concern rude, unhelpful, and sometimes unempathetic ground staff at airports. Issues with obtaining refunds, particularly for foreign travelers, are also frequently mentioned.
• In-flight Entertainment: Some reviews indicate that the in-flight entertainment system can be limited in choice or problematic to operate on certain aircraft.
• Baggage Handling: Instances of lost or delayed luggage are reported by travelers.
• Flight Cancellations & Delays with Lack of Assistance: Passengers have reported missed connections due to delays and a perceived lack of assistance or accommodation from the airline during such disruptions.
• Food Quality: While some reviews praise the food, others, particularly more recent ones, describe the in-flight meals as abysmal or terrible.
• Impact of Sanctions: Recent traveler feedback expresses concerns about the impact of sanctions on aircraft parts, which has led to worries about safety, as well as a perceived deterioration of ground service and the limited international route network.

Overall, travelers' experiences with Aeroflot are varied. While the airline is often lauded for its modern fleet, comfort, and sometimes excellent value, the inconsistent quality of ground customer service, difficulties with refunds, and occasional baggage and delay issues are notable detractors. Recent geopolitical developments and sanctions have also introduced new concerns regarding service and operational aspects.