Air Europa

Recent traveler reviews for Air Europa present a mixed but generally fair sentiment, highlighting both strengths and areas for improvement.

What Travelers Love:

• Easy Booking and Check-in: Many passengers appreciate the straightforward booking process and efficient check-in procedures.
• Punctual Flights: Air Europa frequently receives positive remarks for its flights being on time.
• Modern Aircraft/Comfortable Business Cabin (on newer planes): Travelers often praise the comfort and modern amenities, especially in the Business Class cabins of their newer Boeing 787 Dreamliners, which offer lie-flat seats.
• Affordable Long-haul Flights/Fair Prices: The airline is often recognized for offering competitive and fair pricing, making it an attractive option for budget-conscious travelers on both short and long-haul routes.

Common Complaints:

• Inconsistent Service and Rude Staff: A recurring theme in reviews is the inconsistency and occasional unhelpfulness or rudeness of both cabin and ground staff.
• Lack of Legroom and Comfort (especially Economy/older planes): Many economy passengers, particularly on longer flights or older aircraft, find the seating to be tight, hard, and lacking sufficient legroom.
• Poor Food Quality/Paid Amenities: Criticisms often include low-quality, cold, or unappetizing food, small portion sizes, and the expectation to pay for items like headphones and even water on some flights.
• Outdated/Non-functional Entertainment and WiFi: Some aircraft are reported to have outdated or broken in-flight entertainment systems, and unreliable or expensive Wi-Fi.
• Customer Service Issues (post-flight): Travelers have reported difficulties and frustrations when seeking refunds or compensation for issues like damaged luggage.

Overall, Air Europa is generally considered a viable option for budget travelers seeking punctual flights, particularly within its modern Business Class offering. However, its overall traveler satisfaction is notably impacted by concerns regarding inconsistent service quality, perceived "low-cost" amenities on full-service routes, and uncomfortable economy seating on some aircraft. The airline holds a 3-Star Airline rating by Skytrax and a 4-star rating from the APEX (Airline Passenger Experience Association) for 2024.